Below are some examples of behaviour that demonstrate Exceed.

To: Peter Lindsey, Sales Services
This Shout is to say thanks for living our brand by:
Dear Pete, Thank you for all you’re never ending patience in dealing with my non-stop URGENT queries as and when they arise and especially for taking my phone calls out of hours when I’m in a mad panic trying to get customer figures together. It’s never an issue with you and you go out of your way all the time, much appreciated!
From: Angela Cain, Marketing

To: Carol Smyth, Tele sales
This Shout is to say thanks for living our brand by:
Carol, with 2 people down last week you still managed to get the Wetherill order processed, packaged and shipped on time. This has been a fantastic effort by you and you’re team and a great introduction to the sort of excellent service our customers can expect.
From: John Middleton, Sales

To: Tim Nichols, Reception
This Shout is to say thanks for living our brand by:
Tim, I just wanted to say a huge thanks for getting into the office early today, setting up the boardroom and installing all the audio equipment for the marketing presentation. It would have been a nightmare to do this without you, you’re a star…
From: Carol Gordon, Marketing