Below are some examples of behaviour that demonstrate Listen.

To: Alison Brown, Marketing

This Shout is to say thanks for living our brand by:
Thanks Alison for your excellent suggestion regarding the upcoming franchisee campaign. Your recent store visits obviously impressed upon you the importance of ‘store specific’ advertising and through implementing this approach we should definitely see an upturn in sales from this important area of our business, well done!
From: Nick Ruddock, Marketing

To: Christian Young, Customer Service
This Shout is to say thanks for living our brand by:
Christian you are fantastic. The feedback we recently received from a client who called with a problem on their account clearly evidenced the passion you have for customer service. You demonstrated our values in the professional and friendly way you handled their call and listened to their concerns.Your actions resulted in a happy customer and a referral for future business.
From: Katherine Jenkins, Sales

To: David James, IT
This Shout is to say thanks for living our brand by:
David, Thank you for building the stock on hand function within our client websites. The importance of this to our clients cannot be underestimated. Your expertise and thought in building what is a very simple and easy to use function is going to help no end, great work Dave.
From: Gaile Crookham, Sales