Following a global re-brand in early 2006, Manpower ANZ introduced a reward and recognition scheme called Shout! that was designed to encourage behaviour around its global values of people, knowledge and innovation, as well as its brand attributes of forward looking, inclusive, expert, fresh thinking, engaging and trustworthy.

The central idea is simple. All Manpower employees are able to recognise any employee or team displaying the company’s brand attributes and values by awarding them a Shout! recognition cheque. Every employee is given 12 physical and 12 online cheques each quarter. Each month, a live draw is held via teleconference, hosted by a member of the leadership team. Twelve random winners are selected for $100 store vouchers and four others win a $250 red balloon experience. Each quarter, there is a “team Shout! award” of a $500 lunch or dinner for a randomly selected team that had been previously recognised. All winners go in the draw for the annual prize of $6,000 worth of travel vouchers.

“Once behaviour is recognised within departments, between departments and from peers or managers, employees feel encouraged by the recognition and have become advocates for the program at all levels. It has definitely driven a change in culture. You can see it with the increased amount of communication between business units and our financial results”

Scott McLachlan - Managing Director, Manpower Services ANZ